www.HeavenSentInspirations.com    www.CrafterCity.com

Shipping: Tassels, hookmarkers, lockets, charms, economy pouches, vinyl supplies, thank you, zip and card bags take approx. 2-3 business days.  Most large wholesale orders, coasters, paperweights, organza drawstring pouches, Darice craft supplies may take up to approx. 3-7 business days shipping from the factory, all items subject to availability, substitutes may be offered or you will be notified of back orders. At times factories discontinue items without notice.  To avoid shipping delays please check your email for any notifications about your order by the next business day. You will receive a shipping confirmation sent to your email when your order has shipped.

Return Policy:  REVIEW YOUR ORDER UPON RECEIPT.  DO NOT RETURN MERCHANDISE WITHOUT RETURN PRE-RETURN AUTHORIZATION NUMBER.  No cash refunds, no cancellations, merchandise exchanges only. No returns or exchanges after 14 days of receipt.  Email your request for a merchandise exchange authorization to maxinebox00@yahoo.com  

Merchandise credits issued only upon approval of returned goods received in re-saleable condition. Merchandise credits are valid for 30 days of approved credit date.  You will receive directions on where to return the merchandise and shipping directions once exchange is authorized via email.  Factory return policies vary and are subject to their return policies. Heaven Sent Inspirations reserves the right to determine if items will to be accepted for return and when possible will work with the factory supplier to make an exchange. All shipping, handling & fees are non-refundable. Approved exchanges will be credited to your account less 15% factory re-stocking fee. Return merchandise within 7 business days otherwise, your account will remain charged for the merchandise. Once exchange is received, a receipt confirmation of the approved credit transaction to your account less s&h/fees/re-stocking fees will be sent to your email address. If products are not in-stock you will be notified of the back order delay.